Telecommunications Analyst, Specialist

Job title: Telecommunications Analyst, Specialist

$69600 – 75000 per year

Company: DB Schenker

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Job description: Introduction

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. …


Position Description Summary:
Responsible for the support, troubleshooting, and follow-through of all internal Telecom inquiries and work requests within the region. This includes tasks related to: Planning, coordination, and support for all telecommunications services. Work directly with network and mobility staff to provide provisioning and implementation of telecommunications equipment and services. Continuously evaluate company requirements and standards to identify new technologies and areas for improvements. Respond to and repair all trouble reports related to voice and data circuits. …


Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

Knowledge / Skills:

  • Vendor Management-Oversee day-to-day relationships with voice/data service providers.
  • Coordinate with vendors, internal teams and local contacts to assure timely completions of new installations and other telecommunications changes.
  • TEMS (Telecom Expense Management Services) vendor experience
  • Administer voice/data contracts including participation in and around vendor negotiations.
  • Negotiating skills and experience with contract language, terms and benchmarking of costs
  • Analytical and problem-solving skills, as required in reviewing and assessing problems and issues and identifying a path to resolution or alternative solutions.
  • Proven initiative with the ability to make independent judgements and take actions with limited supervision.
  • Proficiency in the use of Office365 products, with an emphasis on advanced Excel techniques.
  • Strong oral and written communication skills.
  • Strong interpersonal and communication skills as required when dealing with users and vendors on all matters.
  • Ability to analyze information and summarize in an understandable form and to handle confidential information.


  • Assure telecommunications expenses accurately reflect site services and review and provide as requested, costs allocations for individual facilities.
  • Track Telecom expenses to assure timely, accurate payments meet contract terms and SLA’s.
  • Identify errors or omissions in billing and providing resolution with process improvement.
  • Monitor service standards of vendors and, identify and correct problems.
  • Review existing Telecom services for opportunities to reduce costs through removal of excess or inappropriate services.
  • Perform regular audits to identify fraud, abuse and billing discrepancies.
  • Maintain databases containing information on voice/data equipment, services, vendors and contracts.
  • Prepare and maintain statistical tracking of telecom costs and usage by service type. Perform analyses and prepare associated reports for management as needed.
  • Troubleshoot voice/data/cellular tickets and handle accordingly.
  • Conduct special IT projects and analysis for management and internal teams as needed.
  • Place and track all new/upgrade/disconnect requests while incorporating all technical requirements for timely delivery.
  • Update operating location’s staff on technical and administrative telecommunications issues.
  • Evaluate, recommend, and implement alternatives to current voice/data services and practices.
  • Provide prompt review of all communications and requests through email, IM and company ticketing system – Service-Now.

Working Environment:

Assignment Complexity – Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercise judgment within senior knowledge capabilities and policies in selecting methods and techniques for obtaining solutions.

Accountability – Use professional concepts, corporate policies, and procedures to solve a wide range of difficult problems in imaginative and practical ways.

Impact of Decisions – Moderate impact on corporate operations and fiscal health.

Working Relationships – Regularly interact with peers and management concerning matters of diverse scope and discretion.

Scope – Work on problems diverse in scope. Normally receive no instructions on routine work, general instructions on new assignments.

Knowledge and Skills

This is a Sr. level position. Solid interpersonal and analytical skills required. Must have 3-6 years of telecommunications experience with knowledge and background in charge-back, GL, mobility, and vendor management. Bachelor’s degree or equivalent strongly preferred.

Salary: $69,600-$75,000

Bonus Potential …

Job Summary


Telecommunications Analyst, Specialist


DB Schenker


Denver, Lakewood, Colorado, USA

Job Group:

Information Technology

Type of Contract:

Full Time

Ref #:


Telecommunications Analyst, Specialist Benefits

The company offers a pre-tax 401(k) contribution plan with a company match.

The option for separate dental coverage to cover preventative major and basic dental services.

We offer direct deposit to all employees.

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year’s Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, plus 4 floating holidays.

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

The company funds the subscription to the services of one medial healthcare provider for every employee.

The option for separate vision coverage for eye exams, frames, and contact lenses.

Start Your Application


Telecommunications Analyst, Specialist


DB Schenker


Denver, Lakewood, Colorado, USA

Job Group

Information Technology

Type of Contract

Full Time

Ref #


Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Location: Lakewood, CO – Denver, CO

Job date: Sat, 07 Aug 2021 22:21:35 GMT

Apply for the job now!