Application Solutions Architect- Contact Centre


Job title: Application Solutions Architect- Contact Centre

$112149.96 – 196300 per year

Company: IBM

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Job description: Introduction
As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your Role and Responsibilities
The Application Solutions Architect is responsible for translating the client’s business requirements into specific system, application or process designs for large, complex or leading-edge solutions. This includes working with client personnel to identify functional requirements, lead others in the identification, justification, design and implementation of the client’s contact centre. Application solutions are based on Contact Centre Platforms, Omnichannel Routing, Reporting, Digital and Social Media channels, Computer to Telephony (CTI) and Voice Automation (IVR) technologies. The individual will need to perform project leadership roles with regards to contract and satisfaction delivery. In the normal course of duty, additional responsibilities include serving as lead consulting architect on multiple accounts. In the selling process, proposal development and statements of work will be assigned.

Skills:
– Proficiency in Client-Server Architecture, Design and Implementation
– Experience with Call Recording, Routing, Reporting, IVR, CTI, Voice and Digital Contact Center Technologies
– Experience with Genesys, Cisco Contact Centre, Verint, NICE, Five9 or Amazon Connect solutions.
– Knowledge of Network Computing Architecture and related technologies (ie: VoIP )
– Strong background in Application Design and Development is need
– Project Management Methodologies (WWPMM), processes, and tools.
– Project Planning and Estimating
– Pre sales and Proposal Development
– Client Management
– A post secondary degree or diploma in Computer Science/Engineering, or a related IT discipline.

Communication/Negotiation:
Offers advise to others and works with team members to articulate and provide alternative solutions for implementing project objectives. Negotiates with team members, suppliers, and vendors on schedules for delivery of services.

Problem Solving:
– Working with IBM team and customer, able to identify business requirements, develops / validates technical solutions for proposals, understands scope of work, creates / reviews cost factors for responsible area, and assures technical QA
performed for assigned area.

If you are hired into a Colorado work location, the anticipated compensation range for the position $112,149.96 to $196,300.00 is based on a full time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.

Required Technical and Professional Expertise
Bachelor’s Degree
At least 5 years experience in Voice Contact Centre Technologies

Preferred Technical and Professional Expertise
Bachelor’s Degree
At least 5 years experience in Voice Contact Centre Technologies
English: Fluent

Location: Denver, CO

Job date: Fri, 16 Jul 2021 22:33:06 GMT

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